30 Day Return Policy
Our loyalty to you does not end at the time of delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked.
What Would You Like to Know?
Our loyalty to you does not end at the time of delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked.
Please Note:
- To be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
- Item must have the original jewelry tag as sent at the time of shipment by La Joya . In the event the jewelry tag has been removed then the items will not be eligible for a refund.
- Only two complimentary returns are allowed per customer, per year.
- Please allow two weeks for your refund to be processed.
- Shipping fees shall not refund in case the order got shipped by La Joya.
If a package or item delivered to you arrives damaged, please refuse the shipment, or call us immediately at 18886064840. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. La Joya is not responsible for lost or damaged returned shipments.
At La Joya we pass on the full benefit of a fully vertically integrated business model to our customers. To this end we provide our customers with a wide array of metal types and colors to fashion their jewelry to best suit their style and budget.
- Special orders that entail your choice of metal tyle and color are final sale and are not eligible for return or exchange.
- Shipping fees are non-refundable.
Certain category of goods like milgrain bands or full eternity rings cannot be resized. Hence please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service at [email protected] or call us on 18886064840 between 9am and 5pm Monday to Friday or use our online ring sizer.
How to Prepare a Return or Exchange
To return a jewelry item to La Joya, please follow the process below:
- All returns require a Return Approval Note (RAN) number. To generate your RAN please click here.
- On receipt of your Return Approval Note (RAN) we shall verify your order and determine if the order is eligible for a refund.
- In the event that the order is ineligible for a refund we shall intimate the same to you via email
- If the order is eligible for a refund, we will issue a prepaid shipping label to you. Simply print the label and affix to the outside top portion of the box.
- Package your item(s) securely in the original packing materials. Please include any jewelry grading certificates that you received with your original purchase. Jewelry certificates are not required for repairs and resizes. If your item was delivered with a Jewelry Certificate and that report is not returned, you will be liable for the USD $15 replacement cost. For security reasons, do not write La Joya or Jewelry anywhere on the outside of the box.
To return a jewelry item to La Joya, please follow the process below:
- All returns require a Return Approval Note (RAN) number. To generate your RAN please click here.
- On receipt of your Return Approval Note (RAN) we shall verify your order and determine if the order is eligible for a refund.
- In the event that the order is ineligible for a refund we shall intimate the same to you via email
- If the order is eligible for a refund, we will issue a prepaid shipping label to you. Simply print the label and affix to the outside top portion of the box.
- Package your item(s) securely in the original packing materials. Please include any jewelry grading certificates that you received with your original purchase. Jewelry certificates are not required for repairs and resizes. If your item was delivered with a Jewelry Certificate and that report is not returned, you will be liable for the USD $15 replacement cost. For security reasons, do not write La Joya or Jewelry anywhere on the outside of the box.
Once we receive your shipment you will receive a confirmation email. Our quality assurance team will inspect and verify the condition of the item. Please allow 5 to 15 business days for us to check the returned item.
If you are expecting a refund, credit will be submitted within seven to ten business days.
If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.
If you would like to change or cancel an order, please email us at [email protected] or call us on 18886064840 between 9am and 5pm Monday to Friday. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a return once you have received the shipment.
Check the status of your returned items in my accounts page.
- Are there items that cannot be returned?
Certain category of goods like milgrain bands or full eternity rings cannot be resized. Hence please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service at [email protected] or call us on 18886064840 between 9am and 5pm Monday to Friday or use our online ring sizer.
- How long does it take for a credit to process?
Once a returned item passes our quality inspection and is fully processed for refund, it typically takes seven to ten business days for us to refund your money.
- Who pays for return shipping?
If the item is eligible for a return, you will receive a prepaid shipping label.
