Return Policy
Our commitment to you extends beyond the moment of delivery. You may return or exchange items within 30 days from their shipment date, free of charge and without any questions asked.
Please note the following conditions:
– To qualify for a return, items must be in their original purchase condition, including all product documentation, and must be shipped back to us within 30 days.
– Items must retain the original jewelry tag as provided at the time of shipment by La Joya. Removal of the jewelry tag renders the items ineligible for a refund.
– Customers are allowed to return a product up to two times within 30 days of receipt. The second return will only be eligible for 100% store credit or can be processed with a 20% restocking fee.
– All orders are considered final sale after the initial 30-day period.
– Please allow two weeks for your refund to be processed.
In the event that a package or item arrives damaged, kindly refuse the shipment or call us immediately at 1888-606-4840. Claims for damaged or missing items must be reported immediately or within five days of receiving your order. La Joya is not responsible for lost or damaged returned shipments.
Non-Refundable Items
At La Joya, we pass on the full benefit of a fully vertically integrated business model to our customers, offering a wide array of metal types and colors to suit various styles and budgets. The following items are non-returnable:
– Fine jewelry items that have been personalized (e.g., Personalized Necklaces, Engraved rings etc.).
– Jewelry with damaged or lost center diamonds.
– Jewelry or rings that have chips, scratches, breaks, or nicks.
– Jewelry that has been worked on, resized, or repaired by another jeweler.
Non-Resizable Items
How to Prepare a Return
1. Send an email to [email protected] with your name, address, and reason for return.
2. Upon receiving your email, we will verify your order’s eligibility for a refund.
3. If the order is ineligible for a refund, you will be notified via email.
4. If eligible, a prepaid shipping label will be issued to you. Print the label and affix it to the outside top portion of the box.
5. Package your item(s) securely in the original packing materials. Include any jewelry grading certificates received with your original purchase. If your item was delivered with a Jewelry Certificate and is not returned, you will be liable for the USD $50 replacement cost. Do not write “La Joya” or “Jewelry” on the outside of the box for security reasons.
After the Return is Received
Data Security
Cancel or Change an Order
To change or cancel an order, email us at [email protected] or call us at 1888-606-4840 between 9 am and 5 pm, Monday to Friday. We will attempt to accommodate changes before shipping confirmation, but some changes may result in a shipping delay. Unfortunately, we cannot accommodate changes or cancellations for special order requests or orders that have already shipped. If your order has shipped, contact us to arrange a return after receiving the shipment.
Participate To Win Diamond Earrings
In Our Monthly Giveaway
Diamonds are synonymous to wonder, and their allure continues to captivate us today. At La Joya, we want to bring that wonder to everyone while preserving our natural environment.
In contrast to mass-produced jewelry, we embrace our passion for lab diamond jewelry. You can discover a diverse range of statement pieces within our collection, including rings, earrings, bracelets, and necklaces.
Each design results from the combined experience of our industry experts, demonstrating exceptional craftsmanship.
A Subtle Nod To The Environment
At La Joya, our skilled artisans create premium-quality, lab-grown diamonds that make you shine and are environmentally ethical. Unlike the process of extracting natural diamonds, which displaces 250 tons of earth to obtain just one carat, our lab-grown diamonds are produced without such an ecological impact. Lab-grown diamonds are also cruelty-free. So when you adorn La Joya, you are making a conscientious decision.
“#NothingComesClose to the elegance and ethical appeal of our lab-grown diamond creations. When you choose La Joya, you’re not only embracing luxury but also a sustainable future.”
For La Joya, You Come First
With free shipping, a three-year comprehensive care plan, and no-questions-asked returns, YOU are central to La Joya’s core values. And that’s not all. We also offer lifetime complimentary cleaning, inspection, and prong tightening after your free JM Care Plan expires. If you lose an item, we give you a no-questions-asked 40% off on re-order.
Whether for a memorable proposal or a gift to express your affection for a loved one, our lab diamond jewelryis affordable and for all, with over a million happy customers. Get your sparkle today!
Frequently Asked Questions
What is lab diamond jewelry?
Lab diamond jewelry is like natural diamond jewelry, except it is created in a lab instead of mined. It has the same chemical and physical properties, fire, scintillation, and sparkle.
Are lab-grown diamonds real diamonds?
Yes, both lab diamonds and natural diamonds are ‘real’ diamonds. One is made in a lab, and another is mined from the earth. Apart from this, there is no difference in the composition between lab and natural diamonds.
Is lab-grown diamond jewelry worth the money?
Yes, absolutely. They can be passed down as heirlooms and are of the same composition as natural diamonds. They also have resale value, like natural diamonds.
How are lab diamonds made?
Lab diamonds are made using one of the two processes in a laboratory — High Pressure, High Temperature (HPHT), or Chemical Vapor Deposition (CVD). The certificate that comes with
How to care for lab diamond jewelry?
Avoid exposing your jewelry to harsh chemicals, and occasionally clean it with a soft cloth. You can take it off while gardening or playing sports. You can also soak it in mild dish soap to clean it completely. The best way would be to send it to a professional once a year for cleaning.
How long will lab diamonds last?
The strength and durability of natural diamonds and lab diamonds are the same.This means that lab diamonds will also last forever. They do not degrade over time. Pass it down generations without a sweat!
How do I know if a lab diamond is of good quality?
When buying a diamond, natural or lab-grown, most follow the 4Cs — carat, cut, clarity, and color. While carat and cut are subjective, you can look for clarity and color. Clarity is measured by Flawless (FL) or Internally Flawless (IF) to Included (I1, I2, and I3). The clearer the diamond, the purer it is. When you look at color, the general rule is the more colorless it is, the better. D, E, F (colorless), G, H, I, J (nearly colorless), K, L, M (faint color), N-R (very light) to S-Z (light color) are the ranges.
