Effortless Returns & Exchanges
FREE Shipping
FREE Returns
Buy Now, Pay Later
FREE Protection Plan
Best Price Guaranteed
Guaranteed for Life
FREE Shipping
FREE Returns
Buy now, Pay later
FREE Shipping
FREE Returns
Buy Now, Pay Later
FREE Protection Plan
Best Price Guaranteed
Guaranteed for Life
FREE Shipping
FREE Returns
Buy now, Pay later
La Joya Premium Care
How to Return
Email us at support@lajoyajewelry.com to initiate your return.
Receive and print your fully insured, prepaid shipping label.
Securely pack the unworn item, tags, and all grading certificates.
Drop off the package and await your transit confirmation email.
Once your package safely reaches our office, allow our team approximately one week to verify the condition before we issue your refund.
Terms & Conditions
Return Conditions & Timelines
To ensure the exceptional quality of our pieces, all returns must meet the following conditions:
- Original Condition: Items must be returned in their original, unworn condition with all accompanying product documentation and grading certificates included.
- Security Tags: The original jewelry tag must remain fully attached to the piece. Removal or tampering with this tag renders the item ineligible for a refund.
- The 30-Day Window: Returns must be shipped back to our office within 30 days of the original shipment date. All orders are considered final sale after this 30-day period.
- Multiple Returns: To maintain our accessible pricing, customers may return a maximum of two items within a 30-day window. A second return will only be eligible for 100% store credit, or a refund subject to a 20% restocking fee.
- Inspection & Processing: Once your package arrives at our office, you will receive a confirmation email. Our quality assurance team will thoroughly inspect the item, a meticulous process taking 5 to 7 business days. Upon approval, refunds are submitted and typically reflect on your original payment method within 7 to 10 business days.
Non-Refundable & Non-Resizable Items
Due to the bespoke nature of our craftsmanship and the structural integrity required for certain designs, the following exceptions apply:
- Non-Refundable Items: We cannot accept returns on fine jewelry that has been personalized (such as custom engravings), items with damaged or missing center diamonds, or pieces showing signs of wear, including chips, scratches, or breaks. Additionally, any jewelry that has been resized, repaired, or altered by a jeweler outside of our office is strictly non-refundable and voids any warranties.
- Non-Resizable Items: Certain intricate designs, such as full eternity rings and detailed milgrain bands, cannot be resized without compromising the setting. Please ensure you order the correct ring size at the time of purchase. For sizing assistance, please utilize our online ring sizer or contact our support team prior to ordering.
Damaged Shipments
We take every precaution to ensure your jewelry arrives securely. In the rare event of a transit issue, please follow these steps:
- Immediate Action: If a package appears compromised upon delivery, kindly refuse the shipment or call us immediately at 1-888-606-4840.
- Reporting Window: Any claims for damaged or missing items must be reported to our office within 5 days of receiving your order.
- Return Transit: Please note that La Joya is not responsible for lost or damaged shipments during the return transit. For this reason, we strictly require the use of the fully insured, prepaid return label provided by our team.
Data Security
Your privacy and trust are our highest priorities. We implement rigorous, industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Your data is handled with the utmost confidentiality throughout your entire experience with us.
Current Obsessions
Timeless Elegance
Customer Reviews
Teri E.
United State
I think the sparkle is just incredible
I think the sparkle is just incredible
Olha Y.
United State
Everytime I wear them I get so many compliments
Everytime I wear them I get so many compliments
Jaclyn V.
United State
This ring is stunning. I absolutely love it. Its so beautiful
This ring is stunning. I absolutely love it. Its s ...Read More
Jemma A.
United State
The most beautiful wedding band ever
The most beautiful wedding band ever
The Jeweler to the Jewelers
For years, we supplied diamonds to the world’s most prestigious brands. Now, we are opening the vault directly to you. By removing the middleman, we guarantee a bigger, brighter diamond at the true insider price. And because we are the source, we offer unmatched protection: we maintain your jewelry for free, and if it’s ever lost, we replace it.
Best Price Guarantee
Lifetime Warranty
Lost Jewelry Replacement
Best Price Guarantee
Lifetime Warranty
Lost Jewelry Replacement
Heirloom Quality. Radical Honesty
We believe you shouldn’t have to choose between your values and your dream ring. La Joya was born to disrupt the industry with a simple promise: luxury without compromise. We combine world-class design with 100% conflict-free, responsibly sourced diamonds. We refuse to cut corners on sourcing, sparkle, or service—so you never have to.
100% Conflict-Free
IGI Certified
Free Shipping & Returns
100% Conflict-Free
IGI Certified
Free Shipping & Returns
The Jeweler to the Jewelers
For years, we supplied diamonds to the world’s most prestigious brands. Now, we are opening the vault directly to you. By removing the middleman, we guarantee a bigger, brighter diamond at the true insider price. And because we are the source, we offer unmatched protection: we maintain your jewelry for free, and if it’s ever lost, we replace it.
Best Price Guarantee
Lifetime Warranty
Lost Jewelry Replacement
Heirloom Quality. Radical Honesty
We believe you shouldn’t have to choose between your values and your dream ring. La Joya was born to disrupt the industry with a simple promise: luxury without compromise. We combine world-class design with 100% conflict-free, responsibly sourced diamonds. We refuse to cut corners on sourcing, sparkle, or service—so you never have to.
100% Conflict-Free
IGI Certified
