La Joya Frequently Asked Questions
ORDERS & SHIPPING
Returns & Warranties
Sizing & Care
Diamond & Craftsmanship
the la joya Experience
What if I need help placing my order?
Our diamond experts are at your service. Should you require personalized guidance in selecting or securing a piece, please contact our concierge team at 1-888-606-4840. We are dedicated to ensuring your acquisition is seamless.
What payment methods does La Joya accept?
We accept all major credit cards (Visa, MasterCard, American Express), alongside Apple Pay and Google Pay. For a more flexible payment experience, we also offer financing options through Klarna, Affirm, AfterPay and PayPal Pay Later.
How do I track my La Joya Jewelry order?
Upon dispatch from our New Jersey headquarters, you will receive a curated email containing your secure tracking details. This allows you to follow your jewelry’s journey to your door. Should you require further updates, our concierge team is always available.
How long will it take to receive my jewelry order?
Because our lab-grown pieces are finished to exacting standards, most orders ship within 7 to 9 business days, with standard delivery requiring an additional 3 to 5 days. Complex designs, such as tennis bracelets, may require additional crafting time, which is noted directly on the product page. You will receive immediate notification the moment your piece leaves our studio.
Does La Joya ship outside the United States?
We currently offer secure shipping across the United States, as well as select international destinations including Canada and Australia. As our global presence expands, we invite you to join our mailing list for updates on new shipping regions.
Does La Joya offer gift packaging for orders?
Every La Joya piece arrives impeccably presented in our signature, elegant packaging. Whether marking a personal milestone or presenting a gift, the unboxing is designed to be an exquisite, sensory experience in itself.
Can I cancel or change my order after it's placed?
We gladly accommodate modifications or cancellations prior to dispatch. However, please note that bespoke and custom-engraved commissions enter production swiftly and are considered final once crafting begins. Please contact our team immediately to request any adjustments.
What is your return policy?
We want you to be completely enamored with your creation. We offer complimentary 30-day returns on all unworn, unwrapped fine jewelry in its original, pristine condition. Should you wish to initiate a return or exchange, our concierge team will provide a prepaid shipping label and guide you through a seamless return process.
Can I return or exchange engraved jewelry?
Because custom-engraved and bespoke creations are tailored specifically to your personal story, they are final sale and non-refundable. However, if your piece arrives with a crafting flaw, our studio will immediately correct it. We welcome you to consult with our concierge team prior to ordering to ensure every detail is impeccably specified.
What should I do if my jewelry arrives damaged?
In the rare event that your shipment arrives compromised, please contact our concierge team immediately. We will arrange a priority return, repair, or full replacement to ensure your piece is restored to perfection without delay or added expense.
What is covered under your Lifetime warranty?
Every La Joya creation is built to heirloom standards and backed by our Lifetime Manufacturing Warranty. We guarantee that your jewelry is free from structural and material defects. Should an issue arise from manufacturing, our master jewelers will repair or replace your piece with an identical or equivalent creation at no cost to you.
Does La Joya offer jewelry insurance or appraisals?
To protect your acquisition, every qualifying piece arrives with official diamond certification and itemized valuation receipts required by fine jewelry insurers. While we do not issue insurance policies directly, our team is pleased to supply any additional documentation your preferred insurer may require.
How do I figure out my ring size before ordering?
Discovering your perfect fit should be effortless. We invite you to utilize our sizing guide to accurately and confidently determine your measurements from home. Should you desire further assurance, our concierge team is always available to guide you through the sizing process before you finalize your commission.
What if I want to resize my ring?
We are pleased to offer complimentary resizing within the first year of your acquisition to ensure an absolutely flawless fit. Subsequent resizings are available for a nominal $25 artisan fee. Please note that certain intricate designs, such as eternity bands, have unique structural parameters. Our master jewelers will gladly consult with you on the specific resizing capabilities of your chosen piece.
How should I clean and care for my jewelry?
To preserve the exceptional brilliance of your lab-grown diamonds, we recommend gently cleansing your pieces with mild soap, warm water, and a soft-bristle brush, avoiding any harsh chemicals. For a deeper understanding of long-term preservation and professional maintenance, we invite you to explore our comprehensive jewelry care and education guide within our digital journal.
What are lab-grown diamonds and does La Joya sell them?
Continuing a distinguished third-generation family tradition with over three decades of fine jewelry manufacturing expertise, we embrace lab-grown diamonds as the modern, intelligent choice for exceptional craftsmanship. They are physically, chemically, and optically identical to earth-mined diamonds, offering uncompromising brilliance and scale. Every La Joya creation is exclusively and proudly set with these ethically sourced, magnificent stones.
Are La Joya diamonds certified?
Uncompromising quality requires absolute transparency. Every La Joya diamond is rigorously evaluated and independently certified by the world’s foremost gemological institutions, including the IGI and Independent Laboratories LLC. Your acquisition is accompanied by official documentation verifying its exact cut, color, clarity, and carat weight, ensuring your absolute confidence.
How Much Should I Spend On My Engagement Ring?
The true value of an engagement ring lies in its personal significance, not an antiquated spending rule. We believe your commission should align harmoniously with your lifestyle and comfort. To assist you in this intimate decision, we invite you to utilize our interactive, holistic budget calculator—a bespoke digital tool meticulously designed to help you discover the perfect harmony of carat, craftsmanship, and investment.
Can I customize a piece of jewelry from La Joya?
We are honored to help you craft a piece that is as singular as your own story. Leveraging our deep manufacturing capabilities, we offer bespoke customization across our collections—from selecting specific precious metals to adding intimate engravings. Our design concierge is at your absolute disposal to guide you seamlessly through this exclusive commissioning process.
Where is La Joya located?
Our brand is proudly headquartered in New Jersey, where our direct-to-consumer operations and final quality assurances are meticulously managed. Drawing upon our three decades of family heritage in jewelry manufacturing, our bespoke creations are crafted by dedicated master artisans across our global ateliers, before being rigorously inspected and dispatched directly from our New Jersey studio.
Do You Have A Retail Store In My State?
To ensure we deliver exceptional value without compromising our exacting standards, La Joya operates exclusively as a digital-first boutique. By bypassing traditional retail markups and managing our own lean, vertically integrated operations, we are able to offer uncompromising heirloom quality—and an unparalleled selection of bespoke metal choices—directly to you, wherever you are.
Can I talk to someone before making a purchase?
Absolutely. We recognize that acquiring fine jewelry is an intimate and highly personal decision. Our dedicated concierge team is at your complete disposal to offer personalized styling advice, diamond education, and precise guidance on your commission. We invite you to connect with us via email or our contact portal to experience our white-glove service.
Does La Joya offer holiday or seasonal discounts?
We occasionally extend exclusive seasonal privileges and private event invitations to our community. The most elegant way to ensure you receive priority access to these limited opportunities—along with intimate previews of our newest bespoke collections—is by joining our private mailing list and following our digital journal.
What is La Joya Jewelry known for?
La Joya is known for bringing three generations of diamond craftsmanship directly to you. We pair ethically sourced, lab-grown diamonds with heirloom-quality settings, delivering exceptional fine jewelry straight from our workshops to your door—without the traditional retail markup.
Is La Joya Jewelry sustainable?
Yes. At La Joya Jewelry, we exclusively use ethically sourced, lab-grown diamonds. This allows us to deliver the exact same physical and chemical brilliance as mined diamonds, but with a significantly lighter environmental footprint. It is a modern, responsible choice you can feel great about wearing..
Does La Joya Jewelry have a warranty?
Absolutely. At La Joya Jewelry every piece we make is backed by a Lifetime Manufacturing Warranty. If there is ever a structural or material defect from our crafting process, our master jewelers will repair or replace it at no cost to you. We build our jewelry to last a lifetime, and we stand proudly behind it.
Does La Joya Jewelry offer custom designs?
Yes, we do. Because we own our manufacturing process, we can easily customize your piece—whether that means changing the gold karat, selecting a different metal color, or adding a personal engraving. Simply reach out to our design concierge, and we will help you create exactly what you are looking for.
Is La Joya Jewelry legit?
Anchored by over three decades of professional diamond manufacturing expertise, La Joya is a premier direct-to-consumer fine jeweler headquartered in New Jersey. Every bespoke creation we dispatch is accompanied by independent gemological certification (from institutions like the IGI) and robust valuation documentation, ensuring absolute transparency.
Customer Reviews
Martina
United State
I am so obsessed and I cant wait to start wearing it on a daily basis
I am so obsessed and I cant wait to start wearing ...Read More
Michelle K.
United State
If you are in the market for a stunning beautiful ring, this one has been a true find
If you are in the market for a stunning beautiful ...Read More
Millie B.
United State
If you are looking for some diamonds, definitely check out La Joya
If you are looking for some diamonds, definitely c ...Read More
Scott & Julie
United State
we women like sparkle, right? and this ring really sparkles
we women like sparkle, right? and this ring really ...Read More
Kylie B.
United State
I cannot believe the size of the diamond for the price
I cannot believe the size of the diamond for the p ...Read More
The Jeweler to the Jewelers
For years, we supplied diamonds to the world’s most prestigious brands. Now, we are opening the vault directly to you. By removing the middleman, we guarantee a bigger, brighter diamond at the true insider price. And because we are the source, we offer unmatched protection: we maintain your jewelry for free, and if it’s ever lost, we replace it.
Best Price Guarantee
Lifetime Warranty
Lost Jewelry Replacement
Best Price Guarantee
Lifetime Warranty
Lost Jewelry Replacement
Heirloom Quality. Radical Honesty
We believe you shouldn’t have to choose between your values and your dream ring. La Joya was born to disrupt the industry with a simple promise: luxury without compromise. We combine world-class design with 100% conflict-free, responsibly sourced diamonds. We refuse to cut corners on sourcing, sparkle, or service—so you never have to.
100% Conflict-Free
IGI Certified
Free Shipping & Returns
100% Conflict-Free
IGI Certified
Free Shipping & Returns
The Jeweler to the Jewelers
For years, we supplied diamonds to the world’s most prestigious brands. Now, we are opening the vault directly to you. By removing the middleman, we guarantee a bigger, brighter diamond at the true insider price. And because we are the source, we offer unmatched protection: we maintain your jewelry for free, and if it’s ever lost, we replace it.
Best Price Guarantee
Lifetime Warranty
Lost Jewelry Replacement
Heirloom Quality. Radical Honesty
We believe you shouldn’t have to choose between your values and your dream ring. La Joya was born to disrupt the industry with a simple promise: luxury without compromise. We combine world-class design with 100% conflict-free, responsibly sourced diamonds. We refuse to cut corners on sourcing, sparkle, or service—so you never have to.
100% Conflict-Free
IGI Certified
