La Joya Jewelry Warranty

This warranty offers three levels of protection for your precious pieces:
• JM® Care Plan: For items over $400, you receive a comprehensive warranty backed by Jewelers Mutual Group, safeguarding against various damages. The specific details of this plan might be subject to specific terms and conditions, so we recommend checking out this page for further information.
• Lifetime Prong Tightening: Even after your initial warranty expires, we offer free prong tightening to ensure your gemstones stay securely set for a lifetime of sparkle.
• Lifetime Cleaning & Inspection: To keep your jewelry shining its brightest, we provide complimentary cleaning and inspections throughout its lifespan.
This combination of features ensures your jewelry receives comprehensive protection, expert care, and lasting beauty.

This warranty focuses on protecting against manufacturing defects, not everyday wear and tear or accidents. Here’s what’s not covered:
• Normal wear: Discoloration from chemicals, bent prongs, loose stones due to wear, etc.
• Loss: Stolen jewelry, misplaced pieces, or lost gemstones.
• Damage: Scratches, chips, breaks caused by accidents or improper use.
Think of it this way: We cover unexpected flaws in the craftsmanship, not the natural aging or mishaps that come with regular wear and tear.
For a detailed list of exclusions, please visit our warranty page.

To make a warranty claim you can call us on 18886064840 or email [email protected] and give us the following information

• Proof of purchase: Customers should have their original receipt or order confirmation number ready.
• Product details: Include the specific item name, model number, and any customization details.
• Description of the issue: Clearly explain the problem with the jewelry, including when it occurred and any relevant circumstances.
• Photos : If possible, provide clear photos of the damaged jewelry to help assess the issue.
• Contact information: Ensure they include their full name, phone number, and email address for communication.

Processing Your Warranty Claim: Your Timeline Guide
We understand how important your jewelry is, and getting it back quickly is a priority. Here’s what to expect for your warranty claim processing time:
Most repairs: We’re happy to say that most repairs can be completed within 5-7 business days from the time we receive your item. This includes common fixes like prong tightening, cleaning, and minor adjustments.
Complexity matters: For more complex repairs, such as extensive stone replacements or intricate metalwork, the process might take longer, averaging 8-12 business days. We’ll keep you updated every step of the way and provide an estimated completion date based on the specific needs of your repair.
Remember: Shipping time is not included in these estimates. The total turnaround time depends on factors like your location and shipping method.
Staying informed: You’ll receive email updates throughout the process, letting you know when your item arrives, when repairs begin, and when it’s ready for its return journey.
If you have any questions: Don’t hesitate to contact our friendly customer service team. They’re happy to provide specific updates on your claim and answer any questions you may have.
Pro tip: To expedite the process, ensure you include a clear description of the issue and any relevant details when submitting your claim. This helps our technicians diagnose the problem quickly and accurately.
We appreciate your patience and trust as we work to restore your cherished piece to its sparkling best.